Updated in November, 2017. Please check the site regularly to stay updated regarding any amendments to our Privacy policy.

Privacy policy describes the manner in which we collect, store and use your personal information. By "personal information" we mean information that is provided by you and can be used to identify you. We receive personal information from you when you use www.picturepod.ae or its related websites and services (including the information you share on our social media pages or while communicating with our customer support team). 

Your information and registration with the site

  • In order to create an account on the site, you need to share some personal information, such as your name, shipping address, email address and/or telephone number etc. This information is used for confirming the order and its delivery.
  • To pay by credit/debit card you will need to provide the financial information in the secure section of the site.  We use this financial information for billing purposes and for the fulfilment of your orders. This payment gateway keeps your payment information secure while processing the payment.
  • We will reach out to you via email to inform you of promotions and new product launches etc. If you do not wish to receive such emails, you can opt out by unsubscribing.
  • Please note that we may use your Internet Protocol (IP) address or your Internet service provider (ISP) to analyze the user trends and improve the site.
  • We may also collect information about your navigation (for example, the pages you visit on the site, the products you saw, the products you ordered and compared etc.) along with the times that you access the site.
  • We may also collect information related to your conversations via email or phone with our staff and customer support team. Your response to a survey or any other feedback, rating, review or comments relating to your use of the site may also be collected. This information is not personal information and it will be anonymized and used by us in an aggregate manner for statistical purposes.
  • We use your personal information to provide customer support to you, to measure and improve our services, to prevent illegal activities and implement our user agreement with you, troubleshoot problems, collect fees, share information on promotions/offers etc.
  • Finally, we may collect additional information from or about you in other ways not specifically described in the policy.

Third parties and your Information

We do not sell or rent any personal information to third parties in the normal course of doing business and will only share your personal information with third parties in accordance with this privacy policy.

  • We may need to disclose your personal information to law enforcement agencies, government agencies or other third parties where we are compelled so to do by a court order or a legal procedure. We may also share the information to report suspected illegal activity or to investigate a possible violation of our ‘Terms and Conditions’.
  • In the event of a sale of picturepod.ae (any of its affiliates and subsidiaries or any related business assets) your personal information will be disclosed to any potential purchaser. We may share your personal information with our other group or companies to provide joint services to you.
  • Some of the advertisements you see on the site are selected and delivered by third parties. These third parties may collect information about you and your online activities, either on the site or on other websites, through cookies, and/or other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. The privacy policies of these third parties are not covered by this privacy policy.

Protecting your P ersonal Information

  • We hold the information provided by you on our servers. By providing us with personal information, you consent to the transfer of your personal information, and its storage on our servers.


  • You must enter your username and password each time you access your account or make transactions on the site. This makes it safer, especially if you tend you access the account from more than one system or computer.
  • If you are concerned that your username or password has been compromised, please contact our customer support team immediately and we will help secure your account.
  • You can access, review and make any changes to your personal information in the ‘My Account’ section of the site or contacting our customer support team. 


  • Picturepod, the site, uses 'cookie' technology (small computer files placed on your computer’s hard drive). When you go to a particular webpages on the site, the cookie identifies your browser with a unique, random number.
  • The cookies we use do not reveal any personal information about you in specific. These cookies help us improve your experience of the site by helping us understand which parts of the Site are the most popular or visited most often. You are always free to decline our cookies if your browser permits, although doing so may interfere with your use of the site. Please read our Cookies policy here.

Spam Email

  • picturepod.ae, the site, does not participate in spam emails. To report site-related spam or spoof emails, please forward the email to This email address is being protected from spambots. You need JavaScript enabled to view it..

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.